Everyone in your space is a guest, and regardless of their age you want to provide a unparalleled experience to be enjoyed. Just because someone can’t drink does not mean they will be a bad guest to host, especially if you have long term plans in place for you business. 20 year olds, will eventually be CEO’s.
It is much more important to be heard than to be agreed with is often a stand point on customer service success, but the same idea goes for your staff. Your employees want to know that their opinion is heard. If a staff member comes to you with a solution to a problem that you do not agree with completely, try to work towards a solution with that employee so they can see how and why you came that solution.
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