Why would a guest not like something?

99% of the time there are only 2 reasons that a guest does not like a food or a beverage offering.  1, the server or a bartender did not qualify the sale, or 2, the item was not prepared correctly.

Qualifying a sale is communicating to the guest the portion size, temperature, timing, preparation, or flavors associated with an item.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s